Shipping and Returns Policy

At Boys Club, we strive to provide the best shopping experience, and to ensure your complete satisfaction, we outline below the details and conditions for exchange and returns.

Conditions for Accepting a Return or Exchange

• Items must be in their original condition and the same condition in which they were received (unused and unaltered).
• No return requests will be accepted after 14 days from the shipment delivery date.

Return Shipping Costs

• The customer bears the full shipping cost if they wish to return a product via a delivery agent, provided there is no manufacturing defect, and that this item is the only one in the order.
• Boys Club bears the full shipping cost if there is a manufacturing defect. If there are other undamaged items in the same order and the customer wishes to return only the defective item, the company will not cover the basic shipping cost, but will cover the cost of shipping the new replacement item to the customer.
• The customer bears no shipping costs if the return or exchange is carried out through one of our branches (drop-off only).

How to Process a Return

Via delivery agent: A delivery agent is sent to collect the shipment, and as soon as the item reaches us it is inspected to confirm it is intact and in its original condition (within 5-7 business days). Afterwards, we contact the customer to transfer the amount via the original payment method, not in cash through the agent.

Via branches: Returns can be processed through our branches, with exchanges done directly in-branch provided the item is available (same code, color, or size).

To process a return in either case, please notify us in advance via WhatsApp to confirm the request before the agent is dispatched.

Return Policy for Installment and Electronic Payment Transactions

This covers transactions via: ValU, Forsa, Souhoola, Aman, and Mylo. Boys Club bears the full shipping cost if there is a manufacturing defect or an error in the products sent. The return is processed by sending a shipping agent, and after the items reach us and are inspected and confirmed to be in their original condition, the order amount is refunded to the customer via Store Credit that can be used to place a new order on the website, or the amount is transferred via the original payment method in only one case - the order was never received at all - via the InstaPay app.

Cases Where Products Cannot Be Returned or Exchanged

We apologize that we cannot accept the return or refund of products in the following cases, to ensure general safety and health for all Boys Club customers:

• Products that have been ironed, washed, or damaged in any way that alters their original condition.
• Shoes returned without their original box/packaging.
• Products with the price tag or brand label removed.
• Personal items, including: underwear, swimwear, caps, scarves, watches, accessories, wallets, perfumes, and socks.

Important note regarding promotional offers: Returns during sale/discount periods are only accepted while the delivery agent is still at the door; once the agent leaves, the customer may not claim a return on the order.